Troubleshooting guides & self-help
Free, step-by-step guides to fix the most common tech problems yourself. Can't solve it? We're here 24/7 — remote everywhere in the U.S., on-site in LA & Orange County.
26 guides
Computers
Startup, power, and hardware basics for desktops and laptops.
Performance
Speed up slow machines and reclaim storage.
Network
Wi-Fi, internet connection, and router fixes.
Phone Systems
Cloud phone setup, devices, and everyday calling — RingCentral & AT&T Office@Hand.
Switching Your Business Phone to the Cloud
Thinking about moving to RingCentral or AT&T Office@Hand? Here's what to expect.
Read guideSet Up Your Cloud Desk Phone
Got a new desk phone from us? Here's how to get it up and running.
Read guideDesk Phone Has No Dial Tone or Won't Register
Phone showing an error, no dial tone, or 'not registered'? Work through these checks.
Read guideConnect a Headset to Your Desk Phone or App
Add a headset for hands-free calls on your desk phone or app.
Read guideConference Phone Quick Start
Set up and use a conference room phone for clear group calls.
Read guideUse the RingCentral / AT&T Office@Hand App
Call, text, and meet from your computer and phone with the app.
Read guideTransfer Calls and Check Voicemail
Master the everyday essentials: transferring calls and checking voicemail.
Read guideConnect Your Computer Through Your IP Phone
Share one network jack: connect your computer through your desk phone's PC port.
Read guidePoly Edge E450 Quick Start
Set up the Poly Edge E450 — premium dual-display desk phone — in minutes.
Read guidePoly CCX 400 Quick Start
Set up the Poly CCX 400 all-touchscreen desk phone in minutes.
Read guidePoly Trio 8300 Conference Phone Quick Start
Set up the Poly Trio 8300 for crystal-clear small-room conference calls.
Read guidePoly Rove DECT Cordless Quick Start
Set up the Poly Rove cordless system so your team can take calls anywhere on-site.
Read guideYealink T46U Quick Start
Set up the Yealink T46U — a reliable mid-range desk phone — in minutes.
Read guideYealink T54W Quick Start
Set up the Yealink T54W executive phone — with built-in Wi-Fi and Bluetooth.
Read guideYealink CP935W Conference Phone Quick Start
Set up the wireless Yealink CP935W conference phone — no cables needed.
Read guideYealink W79P DECT Cordless Quick Start
Set up the rugged Yealink W79P cordless system for teams on the move.
Read guideDevices & Peripherals
Printers, accessories, and connected devices.
Security
Malware removal and protecting your accounts.
Data & Backup
Keep your files safe and recoverable.
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