How to Safely Remove a Virus or Malware

Step-by-step

1. 1

   Disconnect from the internet

   Unplug the network cable or turn off Wi-Fi to stop malware from spreading or sending data while you clean up.

2. 2

   Back up important files

   Copy critical documents and photos to an external drive before making changes — but avoid copying program files that could carry the infection.

3. 3

   Boot into Safe Mode

   Restart into Safe Mode (Windows: hold Shift and click Restart → Troubleshoot → Advanced → Startup Settings). Malware is easier to remove when it isn't running.

4. 4

   Run a full security scan

   Use your antivirus or a reputable on-demand scanner to run a full scan and quarantine or remove anything it finds. Run it twice to be safe.

5. 5

   Remove suspicious programs and extensions

   Uninstall unfamiliar apps from your settings, and remove unknown browser extensions that may be causing pop-ups or redirects.

6. 6

   Change your passwords

   From a clean device, change passwords for important accounts (email, banking) in case they were captured.