Transfer Calls and Check Voicemail
These are the two things every user needs day to day. Here's how to do them on your desk phone and in the app.
Step-by-step
- 1
Blind transfer (send a call directly)
Press Transfer, dial the extension or number, then press Transfer again to send the call straight through.
- 2
Warm transfer (announce first)
Press Transfer, dial the person, wait for them to answer and announce the caller, then complete the transfer for a smooth hand-off.
- 3
Transfer to voicemail
Many phones let you send a call straight to someone's voicemail — press Transfer, then the voicemail option or code plus their extension.
- 4
Check your voicemail
Press the voicemail/message button on your phone, or open the Voicemail tab in the app, to listen, read transcriptions, and call people back.
- 5
Set up your greeting
Record a professional greeting from your phone's voicemail menu or the app's settings so callers hear the right message.
Helpful tips
- Voicemail-to-email and transcription can send your messages to your inbox — we can enable this.
- Set a separate after-hours greeting so callers know when you'll respond.
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