The tools we work with, and how to get them
Software we use every day with our own clients, and the support that goes with it. Each page says what it does, who it is for, and how to start.
Remote support software
Sneakernet RTC
The remote support tool we use every day. A technician sees and controls the computer, moves files, and shares the clipboard, and nothing starts until the person at the keyboard says yes.
- Full control of the screen, keyboard, and mouse
- File transfer in both directions
- Shared clipboard between the two machines
Free web app
Invoice & Estimate Maker
Fill in an invoice or an estimate, watch it build beside you, then print it, share it, or keep it. No password, no account needed.
- Invoices and estimates
- Live preview as you type
- Print to paper or PDF
Remote support, by the session or by contract
Support Sessions & Contracts
Book a remote session for one problem, or put your whole setup on a contract with round-the-clock cover and a team that already knows it.
- One-off remote sessions, no commitment
- Sessions sized to the job, from a password to a server
- Contracts with 24/7 cover
The free tool opens directly. For everything else, the first step is a conversation about your setup.
Not sure which one fits?
Tell us what you are trying to do and we will point you at the right one, or tell you honestly if none of them is it.