1. Information We Collect
We collect information in the following ways:
- Information you provide. When you contact us, request a quote, or use our services, we may collect your name, email address, phone number, business details, and the contents of your messages.
- Information collected automatically. When you visit our website, we may automatically collect technical data such as your IP address, browser type, device information, and pages viewed, through cookies and similar technologies.
- Service information. When we provide IT support, repair, or development services, we may access information on your devices or systems strictly as needed to perform the requested work.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services;
- Respond to your inquiries and provide customer support;
- Send you service-related communications, including appointment reminders, status updates, and account notices;
- Process transactions and send related information;
- Protect the security and integrity of our services; and
- Comply with legal obligations.
3. SMS / Text Messaging Consent & Terms
By providing your mobile phone number and opting in, you consent to receive SMS/text messages and WhatsApp messages from Gecadi Technology related to customer care, support, appointment scheduling and reminders, service updates, and account notifications.
- Message frequency varies based on your interactions with us.
- Message and data rates may applyin accordance with your mobile carrier's plan.
- Opt out at any time by replying STOP to any text message. After you opt out, you will receive one confirmation message and no further messages unless you opt in again.
- Get help by replying HELP to any text message, or contact us at support@gecadi.com or +1 (800) 762-9564.
- Consent to receive text messages is not a condition of purchasing any goods or services.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services (such as customer service providers) is permitted solely to provide those services. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website, understand how it is used, and improve your experience. You can control cookies through your browser settings; disabling them may affect some features of the site.
5. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who perform services on our behalf (for example, hosting, analytics, payment processing, or customer support), bound by confidentiality obligations;
- Legal and safety purposes, where required by law or to protect rights, property, or safety; and
- Business transfers, in connection with a merger, acquisition, or sale of assets.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or delete it, and to opt out of certain processing. California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and opt out of the sale or sharing of personal information (we do not sell personal information). To exercise any of these rights, contact us at support@gecadi.com.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
10. Third-Party Links
Our website may link to third-party sites and services, including our client portal. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and we will update the “Last updated” date above.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at support@gecadi.com or +1 (800) 762-9564. See also our Terms & Conditions.