Remote support software
Remote support that asks before it enters
Sneakernet RTC is the tool our technicians use every day to fix computers from wherever they are, and it is available for your team too. One rule runs through it: the person at the keyboard always knows who is connected and why.
How to get it
Available on request
It is how we connect when you book remote support with us, and it is available for other teams. Tell us about yours and we will take it from there.
What you get
- Full control of the screen, keyboard, and mouse
- File transfer in both directions
- Shared clipboard between the two machines
- Every monitor, including rotated ones
- Encrypted connection end to end
- A record of every session, kept by the server
Overview
Sneakernet RTC is what we reach for when a client calls with something that can be fixed without a visit. It is on our own screens every day, on our own clients' machines, and it is available to other teams who want the same thing for theirs.
It does what you would expect from a remote desktop: the technician sees your screen, moves your mouse, types on your keyboard, sends a file across or pulls one back, and pastes between the two machines. Video is encoded by your graphics hardware where it exists, so the session stays smooth without loading the computer down.
What sets it apart is what it refuses to do. It will not start a session you have not approved. It will not hide that somebody is connected. And it will not lose the record of who connected, when, and with what permission, because that record is written by the server and not by the machine being helped.
How it is built
The choices that decide whether you can trust it, in plain words.
You approve every session
For a one-off session you read a nine-digit code to the technician, then see their name and what they are asking for on your screen. Nothing connects until you accept.
Nothing to install for a one-off
You download one small program and run it. No installer, no account, no restart. When the session ends, you close it.
Unattended access only by agreement
For clients on a support contract we can reach a machine without somebody sitting at it. That is agreed once, in writing, with the scope fixed in the contract, and it is never switched on quietly.
Always visible while connected
A machine set up for unattended access shows a permanent indicator whenever somebody is connected, including on the sign-in screen. A session is never silent.
The record is kept by the server, not the machine
Who connected, to which machine, when, and with what permission is stamped by the server. A compromised or misconfigured computer cannot rewrite its own history.
Keys stay on the machine
Each computer holds its own private key, sealed by Windows itself. Reconnecting means proving possession of that key, so nobody can pose as one of your machines from somewhere else.
How it works
You call or open a ticket
Describe the problem the way you would to anyone. The technician decides whether a remote session is the fastest way to fix it.
You run one small program
We send you the link. The program shows a nine-digit code, which you read to the technician over the phone or in chat.
You see who is asking, and approve
Your screen shows the technician's name and what they are asking to do. You accept, or you do not. Only then does the connection open.
The problem gets fixed, and it is on record
The technician works, you watch. When it ends, the session closes and the server keeps the record of what happened.
Frequently asked questions
Do I have to install anything?
Not for a one-off session. You download one program and run it, and there is no installer and no account. Unattended access, for clients on a support contract, is installed as a service on the machines named in the agreement.
Can you connect without me knowing?
Not in a one-off session: you read us the code, you see who is asking, and you approve on screen. Unattended access exists only for contract clients who have agreed to it in writing, and even then the machine shows an indicator the whole time somebody is connected and every session is logged by the server.
Is the connection secure?
Yes. The session runs over an encrypted connection between your computer and the technician's browser. Each machine holds its own private key, sealed by Windows, and the server records every consent and every session rather than trusting the machine to do it.
Which systems does it run on?
Windows today. A macOS version is in development.
Does the technician need to install anything?
No. The technician works from a browser signed in to the console. There is no client software on their side to keep updated.
Can my own team use it?
Yes. It is the tool we use with our own clients, and it is available for other teams. Tell us how many technicians and machines you have in mind and we will take it from there.
Goes with
Questions about Sneakernet RTC?
Ask a real person. We will tell you whether it fits your setup, and what the next step is.